Google is adding 24/7 phone support for its Google Apps for Business product line -- the first time since the apps launched in 2007. It is a major step forward for Google, which has been pushing to place these apps on the desktop alongside -- or even, hopefully, in place of -- Microsoft's productivity offerings. For the most part, customers have only been able to communicate with Google via email, according to Jocelyn Ding, vice president at Google Enterprise Operations. Phone service, she said, was limited to critical issues.
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