Helpdesk outsourcing quagmire at heart of whistleblower lawsuit

Helpdesk outsourcing quagmire at heart of whistleblower lawsuit: The city of San Diego gets computer helpdesk support via a contract for outsourced services with Gardena, Calif.-based En Pointe Technologies, but a former employee claims En Pointe secretly contracted outsourcing work offshore to India and Pakistan, putting the city's public safety at risk.