This is a portion of a real email:
“Super! Very well done. Exactly what I requested.”
After seeing this, and feeling its effect, it got me thinking about how some people are so much better at providing feedback and reinforcement than others. A message like the one above, sent in a timely manner so that the “what” is very clear, not only reinforces expectations and provides feedback, it buoys the spirit.
We all want to hear that we nailed it.
I have known managers who would never tell someone he or she did an amazing job and this is a shame. Bad, bad manager! The power of being fully expressive with your feedback is immense. I am not suggesting that you tell someone he or she nailed it if he or she did not. I am suggesting that you should not hesitate to make someone’s day with high praise when deserved.
It’s like finding a box of Godiva truffles on your desk chair but is less likely to result in post-enjoyment guilt.
“Super! Very well done. Exactly what I requested.”
After seeing this, and feeling its effect, it got me thinking about how some people are so much better at providing feedback and reinforcement than others. A message like the one above, sent in a timely manner so that the “what” is very clear, not only reinforces expectations and provides feedback, it buoys the spirit.
We all want to hear that we nailed it.
I have known managers who would never tell someone he or she did an amazing job and this is a shame. Bad, bad manager! The power of being fully expressive with your feedback is immense. I am not suggesting that you tell someone he or she nailed it if he or she did not. I am suggesting that you should not hesitate to make someone’s day with high praise when deserved.
It’s like finding a box of Godiva truffles on your desk chair but is less likely to result in post-enjoyment guilt.
ICT4PE&D
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