Hi Evil HR Lady,
I came across your website and decided to write you right away – I am having a hugely difficult time with a co-worker of mine. So here is the deal:
Our team is split in two offices in two separate locations
This co-worker - shares an office with our President and CEO and our Vice President.
The rest of us are in another office.
She has build a strong relationship over the years with many of our customers so when some of them have problems they contact her instead of the Sales Rep they have been dealing with.
Following this – she will then call the Sales Rep whose client had the problem and speak loud enough for everyone to hear in her office (namely the CEO and VP) to inform them of the ticked off client and situation. In her words she is only doing this to “make the sales rep aware” and “protect them” and “give them the heads up.” So to a naive person they think she is helping but to a more season sales veteran we know exactly what is going on. The problem is the CEO and VP are only hearing one side of the story. Her evil intent is to make herself look like the savoir of the day to the big guys while throwing the sales rep under the bus.
So the big question is – how do I expose this co-worker?
You don’t. Your customer is calling to complain. The Pres, CEO and VP want to know when there is a disgruntled client. I suggest you work on building your relationships with your clients so that they call you instead of her.
What can this coworker do for them that you cannot? What’s preventing you from doing that level of service? Somehow you are not meeting the needs of your clients and she is.
I agree that she’s not being nice. But don’t be so naive as to think that the muckity-mucks of senior management don’t understand that she’s trying to make other people look bad. They aren’t stupid either. It’s super obvious when someone does the loud talking thing.
If you improve your customer service, your clients will call you and this problem will go away.
DIGITAL JUICE
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