Help Desk Solution Empowers Employees: BMC Software this week launched MyIT, an enterprise IT help desk solution that empowers employees to take more personal control over their IT services and to get the right type of help they need -- anytime, anywhere, from any device.
Frustration with company IT departments is a widely shared experience. Forrester Research reports that just 35 percent of business decision-makers say IT provides “high quality, timely end user support.” What’s more, employees are increasingly circumventing their IT organizations in search of faster IT support and problem resolution.
Moreover, studies show that the friction between users and IT help capabilities saps as much as 20 percent of productivity away from workers. That's a day a week when things go wrong.
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