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ICT4PE&D(Information Communication Technology for Primary Education and Development)
Thursday, November 8, 2012
3 Ways Improv Training Can Improve Customer Service
3 Ways Improv Training Can Improve Customer Service
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Taking a cue from the Russian theater director Konstantin Stanislavsky, Continuum’s Daniel Sobol and Toby Bottorf argue that frontline employees shouldn’t feel tied to a script.
DIGITAL JUICE
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