Filed under: Etc., Technology, Audi, UK
Audi UK has introduced the Audi Cam, a new - and for owners, hopefully more informative and reliable - way to interact with service advisors and technicians. After a car is dropped off, technicians will use a Flip-like camera to videotape and provide audio commentary for any issues diagnosed. Each problem gets its own clip to keep file sizes small, then the video is uploaded to a private, PIN-coded page just for the owner.
The owner can then watch the video (or videos) with each repair ranked from 'For Info' to 'Urgent' and attached with out-the-door pricing. The owner can agree to or decline selected repairs or follow up with a phone call from the same page. There's even a profile section in case you'd like to get to know Buford, the gent who'll be getting grubby working on your car.
This is on top of the Audi Cam introduced to the UK two years ago, which hooked up technicians with two-way radios and cameras that streamed video while they worked, so that customers in the waiting room could speak to and watch the repairs being made in real time. This goes beyond the lobby, and we look forward to seeing how this shapes up in practice. For now, there's a press release below with more details.
Continue reading Audi Cam is like YouTube for UK service bays
Audi Cam is like YouTube for UK service bays originally appeared on Autoblog on Wed, 08 Aug 2012 09:14:00 EST. Please see our terms for use of feeds.
Permalink | Email this | Comments
DIGITAL JUICE
No comments:
Post a Comment
Thank's!