A copy of Apple's proprietary training manual for its Genius Bar was recently leaked to Gizmodo, which promptly published excerpts from it. The manual appears to be highly detailed, covering just about every tech and sales scenario that could be confronted by an Apple Genius at one of the company's retail stores. The psychological component running through the manual has raised some eyebrows. It offers, according to Gizmodo, a list of words forbidden to be used as well as "lessons on how to identify and capitalize on human emotions." 
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DIGITAL JUICE
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