Kana Software is pushing into the mid-market space with a new offering called "Kana Express." It is a multi-channel Web customer service application divided into four modules, all of which can be deployed separately or used as a whole suite. Scaled-down versions of more robust customer service applications, the modules include a social application, a mobile application, a Web application and a customer interaction/agent application. The modules consist of prepackaged functionality. 
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DIGITAL JUICE
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